Terms of service

Last updated: June 2026

Overview

Welcome to ALOXO. The terms "we," "us," and "our" refer to ALOXO, a brand owned and operated by DASONS FL USA LLC, a business registered in the State of Florida, United States. ALOXO operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). ALOXO is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced here (including our Privacy Policy and Refund Policy), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about your legal rights, including warranty disclaimers, limitations of liability, and how order disputes and chargebacks are handled.

By visiting, interacting with, or placing an order through our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.

To use the Services — including browsing our store or purchasing any product — you may be asked to provide information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it. You are solely responsible for the accuracy of the shipping address you submit; we are not responsible for orders delayed or misdelivered because of an incorrect or incomplete address.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We make every effort to represent our products accurately. However, colors and product appearance may differ from how they appear on your screen due to your device, display settings, and lighting. Such variation is normal and does not constitute a defect or a product being "not as described."

Our mahjong tiles feature custom-designed artwork that is printed and sealed under a clear protective coat — they are not hand-painted. All product descriptions are accurate to the best of our knowledge and are subject to change at any time without notice. We reserve the right to discontinue any product and to limit quantities offered to any person, region, or jurisdiction on a case-by-case basis.

Section 3 — Orders

When you place an order, you are making an offer to purchase. ALOXO reserves the right to accept or decline any order, in whole or in part, for any reason at its sole discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before an order is accepted.

Please review your order carefully before submitting. Once an order is accepted and processing has begun, we may be unable to accommodate cancellation or address-change requests. If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of purchase.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges, which are your responsibility where applicable.

You agree to provide current, complete, and accurate purchase and payment information. You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method for the purchase; (iii) charges incurred by you will be honored by your card issuer; and (iv) you will pay all charges at the posted prices, including shipping and applicable taxes.

Section 5 — Shipping and Delivery

All delivery times stated anywhere on the Services are estimates only and are not guaranteed. We are not liable for shipping or delivery delays, including delays caused by carriers, customs processing, weather, or other events outside our reasonable control.

Once we transfer products to the carrier, title and risk of loss pass to you. Tracking information, where available, is evidence of shipment and delivery. An order confirmed as delivered by the carrier to the address you provided is considered fulfilled.

Section 6 — Disputes, Chargebacks, and Resolution

We are committed to resolving every issue quickly and fairly. Before initiating a payment dispute or chargeback with your bank or card issuer, you agree to contact us first at contact@aloxo.store and to allow us a reasonable opportunity (at least 7 days) to resolve the matter. Nearly every issue — a delay, a damaged item, or a question about your order — can be resolved faster directly with us than through a dispute.

You acknowledge and agree that:

• By completing checkout, you accept these Terms of Service and our Refund Policy, and you confirm the accuracy of your order and shipping details.
• An order that has been delivered to the address you provided, and that matches its description, has been fulfilled as agreed.
• We retain order confirmations, tracking, delivery confirmation, product descriptions, and our communications with you as records of each transaction.
• Initiating a chargeback for an order you received that matches its description, or without first contacting us to seek a resolution, is improper. In such cases we reserve the right to submit our records in response to the dispute, to decline future orders from you, and to recover any costs and fees we incur to the extent permitted by law.

Nothing in this section prevents you from exercising any legal right that cannot be waived, and we will always honor our Refund Policy and applicable consumer-protection law.

Section 7 — Intellectual Property

The Services — including all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof — are owned by ALOXO, its affiliates, or its licensors, and are protected by U.S. and foreign intellectual property laws. All product artwork, including our floral tile designs and fairy Joker tile illustrations, is custom-designed exclusively for ALOXO.

These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, or transmit any material on the Services without our prior written consent. ALOXO's names, logos, product names, designs, and slogans are trademarks of ALOXO. Shopify's name and logo are trademarks of Shopify. All other trademarks are the property of their respective owners. All rights not expressly granted are reserved by ALOXO.

Section 8 — Optional Third-Party Tools

You may be given access to third-party tools that we neither monitor nor control. These are provided "as is" and "as available" without warranties of any kind. Any use of optional third-party tools is entirely at your own risk, and you should review the relevant provider's terms.

Section 9 — Third-Party Links

The Services may contain links to third-party websites we do not operate. We are not responsible for the content or accuracy of third-party sites and are not liable for any harm related to your use of them. Please review any third party's policies before transacting with them.

Section 10 — Relationship with Shopify

ALOXO is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with ALOXO (DASONS FL USA LLC). By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and ALOXO, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ALOXO.

Section 11 — Privacy

All personal information we collect is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and other service providers, which may be located in countries other than where you reside. By using the Services, you acknowledge that you have read our Privacy Policy.

Section 12 — Feedback

If you submit any ideas, suggestions, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use. You represent that you own or have all necessary rights to the Feedback, that you have disclosed any compensation received for it, and that it complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it. We may remove any Feedback we determine to be unlawful or objectionable. You may not use a false identity or mislead us or others as to the origin of any Feedback.

Section 13 — Errors, Inaccuracies, and Omissions

Occasionally information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information, or to cancel orders, if any information is inaccurate at any time without prior notice — including after you have submitted your order. If an order is canceled for a pricing error after payment, we will issue a full refund.

Section 14 — Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services: for any unlawful or malicious purpose; to violate any law or regulation; to infringe our or others' intellectual property; to harass, abuse, or harm any person; to transmit false or misleading information; to send spam or unsolicited promotional material; to impersonate any person or entity; to upload malicious code; to collect others' personal information; or to interfere with or circumvent the security features of the Services. We may suspend or terminate access at any time, without notice, if we determine you have violated these Terms.

Section 15 — Automated Access and Agents

Any software, bot, or "agent" that accesses or interacts with the Services on behalf of a person must identify itself as automated, must not conceal that it is automated or mimic human behavior to evade detection, must not complete or circumvent CAPTCHAs or other measures intended to distinguish automated from human access, and must respect any technical limits we set on automated access. We may limit or block automated access at our discretion.

Section 16 — Termination

We may terminate this agreement or your access to the Services at our sole discretion at any time without notice, and you will remain liable for all amounts due up to the date of termination. The sections covering Intellectual Property, Feedback, Disputes and Chargebacks, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law survive termination.

Section 17 — Disclaimer of Warranties

Information on the Services is provided for general information only; we do not warrant its accuracy, completeness, or usefulness, and any reliance is at your own risk.

EXCEPT AS EXPRESSLY STATED BY ALOXO, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO PARTS OF THIS DISCLAIMER MAY NOT APPLY TO YOU.

Section 18 — Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ALOXO (DASONS FL USA LLC) AND ITS PARTNERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT. IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO ANY PRODUCT OR ORDER SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Section 19 — Indemnification

You agree to indemnify and hold harmless ALOXO (DASONS FL USA LLC), Shopify, and our affiliates, officers, directors, employees, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law or third-party right, or your use of the Services.

Section 20 — Severability; Waiver; Entire Agreement

If any provision of these Terms is found unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of it. These Terms and the policies referenced here constitute the entire agreement between you and us regarding the Services and supersede any prior agreements.

Section 21 — Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign or transfer these Terms and our rights and obligations without notice to you.

Section 22 — Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles. You and ALOXO consent to the exclusive venue and personal jurisdiction of the state and federal courts located in Florida, except where prohibited by applicable law.

Section 23 — Your Statutory Rights

Nothing in these Terms or our Refund Policy limits or excludes any consumer rights that cannot be limited or excluded under the law of your country or region (including, where applicable, consumer-guarantee rights in Australia, statutory rights in Canada, and the cooling-off rights described in our Refund Policy). Where such rights apply, they operate in addition to the remedies in our Refund Policy.

Section 24 — Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting changes to this website. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

Section 25 — Contact Information

Questions about these Terms of Service should be sent to us at contact@aloxo.store.

ALOXO — operated by DASONS FL USA LLC
Email: contact@aloxo.store
WhatsApp / Phone: +1 813-408-1627
Mailing address: — ALOXO / DASONS FL USA LLC, Florida